Emotional communication is a method of communication which is remarkably effective in harmonizing one’s emotions and in recovering equilibrium. It rests on two principles and the application of several key-points to develop and maintain harmonious rapports with others. The first principle consists in replacing any judgment which could put our interlocutor on the defensive with a precise and objective observation. The more we adopt this type of behavior, the more these words will be interpreted as a legitimate attempt at communicating rather than a potential critique.
The second principle consists in avoiding any judgment of others to center ourselves on our feelings. Therein lays the key to any deep communication. If I talk about what I feel, no one can challenge me. “When I talk about my feelings, I do not attack my interlocutor. I am in the emotion, therefore, in the authenticity of the encounter and in the opening to life.” We will tend to describe reality with the assistance of formulae initiating the use of “I” instead of “you” or “we”.
The key-points of the emotional communication are:
- Ensuring that we address the person at the origin of the conflict; we address exclusively the “source of the problem”;
- Making sure that the person has the tools to resolve the problem at his disposal;
- Making sure that the discussion is taking place in a protected locus and at a propitious time;
- Establishing a friendly rapport. In order for people to hear you, you must ensure that people listen to you. To call your interlocutor by his name increases his receptivity appreciably;
- Demonstrating an objective behavior;
- Attempting to describe facts;
- Exposing your feelings, corollary of the evoked facts.